Refund Policy

Last updated: May 17, 2026

Plag Detect sells digital credits (“slots”) that can be redeemed instantly to run plagiarism and AI-content scans. Because the product is digital and is consumed on use, the following refund rules apply.

1. All Sales Are Final Once Credits Are Issued

By completing checkout you expressly request immediate delivery of the slot credits to your account and acknowledge that, once credits have been added to your balance, the purchase is considered fully performed and is not refundable. Where applicable, you waive the statutory right of withdrawal for digital content provided in exchange for receiving the credits immediately.

2. Situations Where We Do Issue Refunds

Notwithstanding the above, we will refund a purchase in the following cases:

Duplicate or accidental charge — you were charged more than once for the same order.
Non-delivery — payment cleared but no slot credits were added to your account within 24 hours and we are unable to deliver them.
Unauthorized payment — the payment was made without the cardholder’s consent (we may require evidence).
Mandatory consumer law — where local consumer-protection law in your country gives you a non-waivable refund right that overrides this policy.

In each of these cases, only the unused portion of the credits will be refunded; credits that have already been redeemed for a scan are not refundable.

3. How to Request a Refund

Email support@plagdetect.org within 60 days of the charge, including:

The email address used to purchase.
The order ID from the receipt.
A short description of the reason for the refund request.

We aim to respond within two business days.

4. How Refunds Are Paid

Approved refunds are issued to the original payment method by our Merchant of Record, PayPro Global. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank or card network.

5. Chargebacks

Please contact us before opening a chargeback — most issues can be resolved faster by email. Once a chargeback is opened, your account may be suspended pending the outcome.

6. Contact

Refund questions: support@plagdetect.org.